Frequently Asked Questions
Everything you need to know about your Qlife journey.
What is the estimated shipping time for my order?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do the bikes come fully assembled?
Our bikes are shipped 85% pre-assembled. We provide all necessary tools and a step-by-step video guide to help you complete the final assembly in approximately 20-30 minutes.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied, you can return your bike in its original packaging. Please note that a restocking fee may apply for non-defective returns.
Does my Qlife bike come with a warranty?
Yes, every Qlife bike includes a 2-year limited warranty on the frame and a 1-year warranty on electrical components and mechanical parts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.
How can I contact customer support for technical issues?
Our support team is available via live chat on our website, or you can email us at support@qlifebike.com for assistance with troubleshooting and maintenance.